Frequently Asked Questions

What is Lite Travel Service?

Our Lite Travel Service is a service set up to assist you with your standard travel needs, all via unified contact window and serviced by actual humans. It covers limited travel requirements.

What is Premium Travel Service?

If you choose our Premium Travel Service, we will help create a travel experience designed specifically for you, based on your preferences and interests. You can choose the destinations, activities, accommodations, and other aspects of your trip to create a personalized itinerary.

How can I access customer support for assistance during the planning or trip?

Our customer support is readily available for any assistance required during the planning or your trip.

Can I make changes to my itinerary?

Yes, you can make changes to your itinerary throughout the planning process. We will work with you to make adjustments as needed to ensure that your trip meets your needs and preferences.

What types of accommodations are available?

We can recommend a variety of accommodation options, from budget-friendly hotels and guesthouses to luxury resorts and villas. We can recommend options based on your preferences or you can let us know your preferred hotels.

Are there any documents required for the hotel bookings?

No additional documents are required for hotel bookings; simply provide the necessary traveler passport information during booking.

What types of activities can I include ?

You can include a wide range of activities, such as cultural experiences, outdoor adventures, food and wine tours, and more. We will work with you to create an itinerary that includes the activities you are most interested in.

How much does a customized tour cost?

The cost of a customized tour depends on a variety of factors, such as the destinations, accommodations, and activities included in your itinerary. We will provide you with a detailed quote based on your preferences. Our quotes are competitive and in many ways better than if you were to book by yourself.

Do I need a visa for my customized tour?

The visa requirements vary depending on the destination(s) you are visiting and your country of citizenship. We can help provide you with information about the visa requirements and help you obtain the necessary documents if you require the assistance.

What happens if I need to cancel my customized tour?

Our cancellation policy varies depending on the specific tour and the time of cancellation. We will provide you with information about the cancellation policy for your tour when you book. If you need to cancel your tour, please contact us as soon as possible.

Is travel insurance included in my customized tour?

Travel insurance is not included in your customized tour, but we recommend that you purchase it to protect yourself against unexpected events such as illness, injury, or trip cancellations.

How do I pay for my customized tour?

We accept payment by credit card, bank transfer, or other payment methods. We will provide you with information about payment options and deadlines when you book your tour.

Can I pay securely with methods other than credit card or PayPal?

Apart from credit card or PayPal, we also provide other secured payment methods for your convenience, just let us know your preferred payment method..

What are the available add-ons and their benefits?

Available add-ons include VIP access at the airport, airport pick-up/drop-off services, and customizable tour support to enhance travel experiences.

Are there any specific instructions for airport pick-up or drop-off services?

Our airport pick-up/drop-off services include specific instructions provided upon booking confirmation.

What are the advantages of opting for VIP access at the airport?

Opting for VIP access at the airport offers privileges like expedited passing immigration checkpoint, airport check-in, and/or access to exclusive airport lounges.